Notification of Payroll Changes

We would like to take this opportunity to remind you that in accordance with our Letter of Engagement, all payroll information, including salaries, overtime, bonuses, sickness, absence deductions, starter and leaver details are required each month at least five working days prior to your expected bank submission date. This is to ensure that we provide a timely service to all of our 250+ payroll clients.

Please note we require that all of the above information is forwarded to us at the same time and where possible in csv format. For those of you that use a template/spreadsheet you are expected to keep this up to date, making sure that changes from the previous month have been made. This will enable us to process the payroll in a timely and accurate manner and balance to your expected totals before reports are issued.

The five days processing time provides us with sufficient time to process and review the payroll and return reports to you for checking and confirmation. If this is unworkable for your own internal process, we will happily work with you to agree a mutually workable timetable.

Please note for all New Starters we require a form to be completed, which can be downloaded here. This should show all the relevant details of the employee, going forward if details are missing we will be asking you to complete the details before the employee is added to the payroll, the most relevant details are full name, date of birth, hourly rate, hours/ days  worked per week and or salary per annum. If the National Insurance number is missing then we will be requesting that a form CA6855 be completed, which can be downloaded here.

Should you not meet the above or your agreed deadline we may not be able to process your payroll by the due date as it is unfair for the service provided to other clients to suffer.  We accept there may be one-off occasions where it may not be possible to meet the five days in advance deadline and, provided you give us notice, we will work with you to ensure deadlines are met.

Should we not receive your payroll by the agreed due deadline then we will be making a late delivery charge for not receiving your information on time, this will be £25, assuming we are able to meet your deadline still.

Please note we will contact you separately regarding the date your changes are expected each month (you may already have an agreed date), however if not then we can if acceptable to yourselves agree a date.